I've seen this question answered before in regards to self-hosted Lync, but we're using 365 servers. The scenario is as follows.

1) User A on Lync for Mac is connected to some internal resources over VPN using VPN Tracker. 2) User B is either on Windows or Mac, internal network or external network; either still has this issue. 3) User A sends a call to User B, and User B is unable to answer the call. Likewise, if User B calls User A, User A cannot answer the call either. 4) Disconnecting from the VPN immediately resolves the issue.

2409256 You can't connect to Skype for Business Online, or certain features don't work, because an on-premises firewall blocks the connection Verify that the video drivers are up to date and are working correctly. As soon as you connect your VPN tunnel, Skype is not able to make calls any longer, however calls started prior to connecting the VPN continue to work. 1) User A on Lync for Mac is connected to some internal resources over VPN using VPN Tracker. 2) User B is either on Windows or Mac, internal network or external network; either still has this issue. 3) User A sends a call to User B, and User B is unable to answer the call.

We've reproduced this issue on a Mac separate from the device that the original issue-reporter in our company has. I've turned on logging, and I can see that it sees both interfaces, the virtual VPN interface and the wifi interface. If User B is on the internal network, I can see that a peer-to-peer connection attempts to be established from User A's machine to User B's, however for security we do not allow data to transfer across.

[USER=160195]@KernelG[/USER]: For some user feedback, check out the SFPM forums on the Magix site: There isn't a lot of user feedback there (and even less participation or signs of attention from Magix). I think you'll see that user experience is mixed at best. I'm an iZotope fan, but I already have full versions of the reduced-capability included plug-ins. There is particular dissatisfaction that the bulk of Magix's effort seems to have been directed at negotiating with 3rd parties (iZotope in particular) to provide plug-ins. Sound forge pro 11 audio waveform editor for windows or mac.

We're unsure if this is an issue in Lync, Mac OS, VPN Tracker, or the VPN configuration. Any assistance I can get troubleshooting this would be greatly appreciated. Hi eric, you can try the follwoing method to troubelshoot the issue: 1) capture lync for mac logs. To do so: 1. verify the version of the operating system that's used. 2. verify the error message that's returned. 3. turn on logging for troubleshooting in lync for mac.

To do this, follow these steps: a. on the lync menu, click preferences, and then click general. B. under logging, click to select the turn on logging for troubleshooting check box. 4. exit lync for mac, and then restart lync for mac to create a log file. 5. reproduce the issue. 6. turn off logging for troubleshooting. To do this, follow these steps: a. on the lync menu, click preferences, and then click general.

B. under logging, clear the turn on logging for troubleshooting check box. 7. collect the log files for lync for mac. To do this, follow these steps: a. on the menu bar in finder, click go, and then click go to folder.

B. screen shot of go options, including go to folder option in the go to the folder box, type the path of the logs folder. Skype for business for mac os. For example, type /user//library/logs.

Then, click go. Note is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the house icon at the top of the finder window. C. in the logs folder, collect the log files.

SkypeShield offers an innovative solution for using Skype for Business with Virtual Private Networks (VPN) in a seamless user experience without compromising on quality of service. The solution is ideal for organizations seeking to leverage their existing VPN infrastructure to secure their Skype for Business deployment. The solution offers device access control in the case of the VPN access being controlled by MDM or certificate, which are available for approved devices only. Microsoft recommends moving all voice and video traffic through the Internet and not over VPN. Deploying Skype for Business over VPN results in quality degradation because of double encryption of Skype for Business traffic over VPN.